Return and Exchange Policy

At Zneoh, we want to ensure that our customers are satisfied with their purchases. While we do not offer refunds, we do provide a 30-day window for exchanges on eligible items. Below, we’ll outline the details of our return and exchange policy to help guide you through the process.

Eligibility for Return or Exchange

You may request an exchange within 30 days after you place your order in our website, but please note the following conditions:

• Shipping Costs: All return shipping costs will be the responsibility of the customer. Zneoh does not cover or reimburse shipping fees for exchanges.
• Eligible Items Only: Some items cannot be returned or exchanged, including:
  • Food products
  • White clothing items
  • Underwear
• Exchange for Same Product: You can only exchange the same item for a different size or color. We do not allow exchanges for a completely different product or item.

How to Request an Exchange

If you meet the eligibility requirements and would like to exchange your product, follow these steps:

1. Contact Us:
   • Email us at [email protected] within 30 days of placing your order.
   • Include your Order ID, a brief description of why you’re requesting an exchange, and details about the variant you wish to exchange (e.g., new size or color).
2. Shipping the Product Back:
   • Once your exchange request is approved, we will provide you with the return shipping address.
   • You are responsible for securely packaging the product and covering all return shipping costs. Ensure that the product is in its original condition and packaging.
3. Exchange Processing:
   • After we receive and inspect the returned product, we will process the exchange. Please note that exchanges are subject to product availability.
   • If the requested variant (size or color) is unavailable, we will notify you and provide options for selecting another available variant of the same product.

Important Notes

• Time Frame: All exchange requests must be made within 30 days after you placed your order. Requests made after this period will not be accepted.
• Product Condition: The item you wish to exchange must be in new and unused condition. Any signs of wear or use will result in the exchange being denied.
• No Refunds: Zneoh does not offer refunds for returned items. Exchanges are the only option, and you may only exchange for a different variant (size or color) of the same item.

Need Assistance?

If you have any questions or require assistance with your exchange, don’t hesitate to contact our customer support team at [email protected]. We’re here to help ensure a smooth exchange process.